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How v8x Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team. Access to v8x and use of your account depends on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or delete data
v8x How v8x Handles Your Personal Information
HOW WE PROTECT YOU

Security, Cookies and Data Retention at v8x

We take the security of your account data seriously. Here is a practical breakdown of the four areas that matter most — how we secure your data, what cookies do on the site, how long records are kept, and what rights you hold over your own information.

Account Security

Account access uses OTP verification sent to your registered mobile number. We do not store your bKash, Nagad or Rocket PIN — those stay within their own apps.

Cookies and Device Data

Cookies help the lobby remember your session and load games faster. You can manage cookie preferences through your browser settings at any time without losing your account.

Data Retention

Active account records are kept while your account is open. After you close your account, transaction and identity records are held only as long as required by applicable rules.

Your Data Rights

You can request a full copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request. All requests go through our support team and are handled in writing.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to update your account details, or need to make a formal data request, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at our listed support address, or through the help section on mobile.

Live Chat Open your account dashboard and start a live chat session. This is the quickest path for account data questions or wallet verification issues.
Email Support Send a detailed request to our support email. For data deletion or access requests, include your registered mobile number and account ID.
Help Centre The help section in the mobile app covers common privacy questions, including how to update your bKash or Nagad payment details on your account.

Frequently Asked Privacy Questions

These are the questions we hear most often about data, account privacy and your rights on v8x. If your question is not listed here, our support team can answer it directly through live chat or email.

We collect your name, mobile number, email and your chosen payment method — bKash, Nagad or Rocket. We also collect device and session data when you use the platform.

Payment details are shared only with the relevant processor — bKash, Nagad or Rocket — strictly to complete your transaction. We do not pass payment data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered mobile number and account ID. We will send you a written summary of the data we hold on your account.

Yes. Submit a deletion request through support. We will remove what we can, though some transaction records must be kept for the period required by applicable rules before deletion.

Cookies keep your session active and help games load correctly on mobile. You can disable non-essential cookies in your browser settings without losing access to your account.

Access to your account and all related data rights depends on your local law and the eligible regions we serve. Contact support to confirm what applies to your specific situation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.